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AmeriTelephone, Inc. is the leading provider of Hospitality Systems in the Tri-State area. Since 1984 AmeriTelephone, Inc. has installed systems in over 500 hotels ranging in size from 20 to over 400 rooms.
AmeriTelephone, Inc. has installed systems in most of the leading franchise properties including: Clarion, Days Inn, Wyndham, Radisson, Best Western, Holiday Inn, and many more. AmeriTelephone, Inc. utilizes the Mitel Networks Hospitality Solution.
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MITEL SZ-200 ICP: A Global Leader in Real-Time Enterprise Communications
A leading global innovator in real-time enterprise voice communications for over a quarter century, Mitel Corporation is a $1.6 billion a year company headquartered in Ottawa, Canada with operations in the US, Europe, and the Far East employing over 6,000 talented people worldwide. Shares in the company are publicly traded on the New York (NYSE:MLT) and Toronto (TSE:MLT) exchanges.
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Product Description/Features & Benefits
The Mitel Networks SX-200 Integrated Communications Platform Hotel/Motel feature package is designed specifically for the hotel environment. The features facilitate guest-related activities such as checking in and out, providing automatic wake up calls and taking messages. The Hotel/Motel feature package can be used to configure the telephone activities that guests are allowed (such as blocking calls between rooms) and to record what use is made of room telephones. It also assists with the administration of hotel activities such as keeping an accurate record of room occupancy and tracking housekeeping activity and status.
The SX-200 ICP Release 1.0.8.4 is based on the SX-200 LIGHTWARE call control, which provides the Hotel/Motel environment with powerful performance and the expansion capabilities needed for the hotels' communication needs.
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Increase Staff Efficiency and Save Costs
Integrated Auto-Attendant enables the hotel to offer prompt and professional automated service for the most often requested on-site services by hotel guests. For the guest, they do not have to wait for the front of house to answer and provide information. The hotelier can better manage staffing levels to save costs and enable them to be more customer facing during peak periods. By leveraging the LAN network in the back office with IP phones and computer connected to the set, the hotel can save costs by implementing a single infrastructure for voice and data.
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Increase Reservation Efficiency and Save Costs
The Automated Call Distribution (ACD) is an advanced ACD application that is fully integrated with the with the SX-200 ICP system and is designed with the power and performance needed to ensure satisfaction in the most demanding Reservation environments. The ACD application enables hotels to offer a prompt and professional reservation service to their guests. The hotelier can therefore better manage staffing levels to save costs during peak periods. ACD monitors can be accessed from anywhere in the hotel's Local Area Network using IP Sockets. The ACD monitor acts as a window to the ACD system by providing event displays on ACD system activity.
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Meeting and Exceeding the Needs of the Business Traveler
The business traveler demands office functionality when they stay at a hotel. The SX-200 ICP built-in messaging application meets that need. With it, guests can access voice mail in-room or from any touch-tone telephone on or off property. Guests can set their own wake up calls, even multiple in a day, and receive a verbal confirmation of the wake time making the SX-200 ICP built-in messaging a must. The built-in integrated Recorded Announcement Device application enables the hotel to provide guests with information that can drive revenue for the services offered. Messaging can also improve communications for the hotel staff. Language options are available for voice mail.
The SX-200 ICP also offers two port IP display telephone sets. These IP telephone can be connected with a LAN drop to the room and using a single infrastructure for voice and data. The guest can be provided with a display guest room phone and a high speed port connection to the phone allowing the guest e-mail access. The can drive extra revenue from the services offered on the property.
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Providing Mobility to Guests and Staff
Wireless services within a hotel are expected to see high growth in demand over the next several years. The SX-200 ICP offers it today.
- Twinning a wireless handset with a guest room phone means the guest can be anywhere on the property where there is coverage and not miss an important call. Message waiting on the wireless handset means the guest never misses a message.
- Increase staff efficiency by providing wireless capability to enable them to move about the property and receive calls where coverage is provided.
- Meeting managers leverage a wireless handset to call hotel services for meeting requirements, which means opportunity to generate revenue for the services and secure meetings business that can result in guest room occupancy.
- SX-200 ICP leverage single data infrastructure to provide this application.
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Safety and Security
The SX-200 ICP supports 911/lockout notification to EMS services as well as on site Emergency 911 alarm notification to the system's main console, display phones, Symbol Wireless Handset, or CLASS telephones. This enables staff to direct emergency services when they arrive. In addition to that, an E911 email notification can be sent to a distribution list providing an additional layer or emergency staff instant notification on or off the property.
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A Low-Cost Alternative to a Property Management System (PMS)
Hotel/Motel Front Desk Terminal can be accessed from anywhere on the hotel's Local Area Network using IP Sockets. Up to four VT100 terminals can access the Hotel/Motel Feature Package simultaneously. The VT100 terminal can access more hotel/motel features than the attendant console. For example, using a VT100 compatible terminal to input guest information permits the entry of alphanumeric characters (such as guest name) and allows more information to be displayed at once.
The Front Desk Terminal provides a low-cost alternative to a property management system (PMS) by providing faster access to information, but not room billing. The terminal provides no telephony function. Telephone activities must be performed through the attendant console or some other telephony device.
When the Hotel/Motel feature application is running on a front desk terminal, there are four modes of operation: house statistics, search by room or name, room updates, and audits.
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House Statistics
After successful login using a password, a house statistics screen appears. It contains a snapshot of the current status of the guest rooms or gives the time that the last statistics had been calculated (or when the REFRESH soft key was pressed). The information is updated when the screen is entered. The house statistics screen is the entry point when logging on the application. It is also the only point the application can be exited from. Five soft keys give access to the other modes of operation.
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